All patients require a valid referral from GP/Specialist prior to booking:
1. Contact us on 1300 168 178 (Monday-Friday, 9am to 5pm)
2. Fax your referral to (02) 8011 1276 (make sure your updated contact number is on referral)
3. Ask your GP/Doctor to book an appointment for you
Consultations are by appointment and are made for certain amount of time. If you are expected to be late for your scheduled appointment, we appreciate your phone call to reduce the inconvenience to you and other patients. Arriving 5-10 minutes early for your appointment to complete any paperwork & registration of details if it's your initial consultation.
We recognise your time is valuable. It is our aim to keep waiting time to a minimum, unfortunately delays are sometimes unavoidable and we appreciate your understanding and patience.
What to bring to your consultation:
1. Valid GP's or Specialist's referral letter (if you have been to our rooms before, please check if your current referral is valid at the time of making appointment; you will only be eligible for Medicare Rebate if you have a valid referral on your consultation)
2. Updated Medicare List
3. Updated Health Summary
4. Private health insurance details & Medicare card details
5. All Imaging (film/CD) result, pathology (blood test) or other investigation records and reports that are relevant to your presentation / consultation
6. Hospital discharge summary if it is relevant to your appointment
Payment for the consultation:
Payment in full is required on the day of consultation. We prefer payment by MasterCard, Visa and Eftpos. Cash payment is also accepted.
We can lodge the Medicare claim on our software provided you have a valid referral and you have registered your bank details with Medicare. The rebate will be deposited to bank account overnight by Medicare.
Fees vary depending on the types of consultation and the services being provided. It is best to speak to our receptionist / secretary on 1300 168 178 to find out the possible cost of your appointment.
Appointment confirmation & cancellation:
Appointment confirmation is important. Generally, you will be sent a confirmation text message to your mobile phone 3 days prior your appointment date. If you do not have a mobile contact, a reminder text can not be sent to you (in this situation, you are encourage to call us at least 2 working days prior to confirm appointment). We do not send appointment reminder via post/letter.
We require your confirmation by 5pm at 1 working day prior. Your appointment will be automatically cancelled for the failure of doing so.
In the interest of fairness to you and other patients, please contact us at your earliest should you require to reschedule or cancel your appointment.
Procedure / operation Cancellation & Rescheduling:
We require your notification for all cancellation/rescheduling of any procedure at least 48 business hours prior your procedure date that are scheduled at Westmead Private Hospital. Your notification will assist us in re-scheduling the procedure for you.
Please note that any cancellations/no show within 48 business hours of the procedure will incur a $250 cancellation fee. If you would like to cancel or reschedule the procedure, please do so by calling us on 1300 168 178 at least 2 business days before the date of the procedure. (Please give your correct name, contact number, procedure date, location, reason of cancellation or rescheduling).
Emergency medical condition:
If you have an emergency situation and require urgent medical attention, please visit your local GPs or nearby accident and emergency department.
Patients will be contacted when test results require urgent follow-up prior to the next planned appointment. All other results can be discussed by making an appointment. Please make sure your preferred contact details are current with the reception staff.
We do not keep imaging films/CDs onsite for patients. If you have had scans done, you are required to keep the films/CD with you after your scans with imaging centre, you do not need to bring the films/CDs until your next appointment.
Onward Referrals for imaging scans after consultation:
After consultation, depends on your condition, you may be asked to get further imaging scans such as MRIs, PET CT scans. Fees may be charged by the imaging facility if your condition does not meet the imaging bulk billing criteria, it is your responsibility to liaise with the imaging centre with the scans and potential costs.